Claims 2020-02-27T10:10:17+01:00

You can claim your claim within 24 months of the date of purchase.

Send the goods to us by post together with a copy of the proof of payment and the reason for the complaint to: AT Group, s. r. o. Stara Vajnorska 11, 831 04 Bratislava. For proper and timely handling of the complaint, we recommend you to accurately describe the reason for the complaint.

The moment of filing a complaint is considered to be the moment of delivery of the claimed goods together with all legal documents to our address.

We will record your complaint about what we will inform you about.

We will contact you within 3 days to determine how your claim was handled. In the event that a more complex technical examination of the goods is required, the period shall be postponed to 30 days. We will notify you by email or phone.

The full wording of the Complaints Procedure can be found HERE.

If you have any questions, please do not hesitate to contact us by e-mail to: